Frequently Asked Questions
Frequently Asked Questions for Bondi Envy
General Questions
1. What is Bondi Envy?
Bondi Envy is a company that specializes in premium nasal tanning sprays designed to give you a natural, sun-kissed glow without the need for sun exposure.
2. How does the nasal tanning spray work?
Our nasal tanning spray works by delivering a fine mist containing active tanning ingredients that stimulate melanin production in your skin, resulting in a natural tan.
Ordering and Payment
3. How do I place an order?
You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and follow the checkout process.
4. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other popular payment gateways.
5. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information.
Shipping
6. What are your shipping options?
We offer standard and express shipping options for both domestic and international orders. For detailed information, please refer to our Shipping Policy.
7. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping option chosen. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days.
8. How can I track my order?
Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Returns and Refunds
9. What is your return policy?
We accept returns within 30 days of purchase for items that are unopened and in their original packaging. For more details, please refer to our Return Policy.
10. How do I return an item?
To return an item, please contact our customer service to receive a Return Authorization Number (RAN). Include this number with your return shipment to the address provided.
11. When will I receive my refund?
Once we receive and inspect your return, we will process your refund. It may take up to 10 business days for the refund to appear on your original method of payment.
Product Information
12. Are your products safe to use?
Yes, our products are formulated with high-quality, safe ingredients. However, if you have any specific health concerns, we recommend consulting with a healthcare professional before use.
13. Can I use the nasal tanning spray if I have allergies?
If you have allergies, please review the ingredients list carefully. If you are unsure, consult with a healthcare professional before using our products.
14. How often should I use the nasal tanning spray?
For best results, follow the usage instructions provided with the product. Typically, it can be used daily until you achieve your desired tan, then as needed to maintain it.
Contact and Support
15. How can I contact customer service?
You can contact our customer service via email at connext@bondienvy.com. Our support team is available to assist you with any questions or concerns.
Feel free to contact us if you have any additional questions or need further assistance.